Guest Support

The Mission of Guest Support is to make the end to end experience of a University Housing Guest as enjoyable, memorable and hassle free as possible. We would like our guests to feel a sense of belonging, home, and happiness. We like to feel connected with our guests and make them feel at home away from home.

You will provide excellent communication with our guests through face to face, UH App, email and phone. You handle and solve inquiries, complaints and questions as quickly as possible using all UH resources as required.

The aim is to deliver the best service in our field by delivering constant excellence. We should always ‘be there’ when we are needed and seen as always reliable by everyone that we interact with, such as guests, owners and those that we work with. We are always trying to ‘make their day’ in any way that we can.

This also means creating, improving, and updating work processes and procedures to reflect best practices to increase efficiency, performance and the overall guest satisfaction. You are self motivated and you know how to get things done.

About our company:

We are a start-up that specialises in providing housing for (international) students and young professionals in the middle and upper segments. Our goal is to provide the best possible service to make our guests feel at home. Over the past years, our company has grown tremendously and in the next five years, University Housing will become one of the Netherlands’ leading players in this field.

The University Housing team consists of enthusiastic and hardworking people who like to share knowledge and develop their personal and professional skills. In this role you will be supporting the Guest Support Department to new heights!

Who are we looking for?

  • A person great at communicating and providing an amazing service to our guests
  • Improve the customer service experience and be engaged with our guests 
  • Take ownership and solve problems
  • Delegating inquiries and tasks within the team
  • Working on goals and strategies that are in line with the company mission
  • Improve department policies and procedures.
  • Measure customer satisfaction and reflect and improve on results

Minimum experience, education & skill requirements:

  • You must be able to work at least 40 hours per week.
  • Full Professional Proficiency in English and Dutch.
  • You have at least 3 year of experience within hospitality, or customer service.
  • A pro: knowledge about minor maintenance.
  • You can handle stressful situations, emphatical, people oriented and pay attention to detail in your work.
  • You're a builder. As we grow as a company you want an opportunity to have an impact on shaping the company and seeing something grow.

What can you expect of us? We offer you:

  • A versatile function in a fast-growing business, whereby you, together with the rest of the team, will decide on the company's progress (horizontal organisational structure).
  • A pleasant working environment, consisting of not only hardworking but also fun professionals.
  • The working conditions will be discussed during the selection process. 
  • A temporary contract with prospect for a contract of an indefinite duration.

Are you interested in working with us?

Apply now! If you have any questions regarding the job, please give us a call at +31 88 1703 000
We hope to be able to welcome you to our team soon!
University Housing

Type of employment: Full time

Apply now!