Career: Guest Support Specialist

The Mission of Guest Support is to make the end to end experience of a University Housing Guest as enjoyable, memorable and hassle free as possible. We would like our guests to feel a sense of belonging, home, and happiness. We like to feel connected with our guests and make them feel at home away from home.

You will provide excellent communication with our guests through face to face, UH App, email and phone. You handle and solve inquiries, complaints and questions as quickly as possible using all UH resources as required.

The aim is to deliver the best service in our field by delivering constant excellence. We should always ‘be there’ when we are needed and seen as always reliable by everyone that we interact with, such as guests, owners and those that we work with. We are always trying to ‘make their day’ in any way that we can.

This also means creating, improving, and updating work processes and procedures to reflect best practices to increase efficiency, performance and the overall guest satisfaction. You are self motivated and you know how to get things done.

About our company:

We are a start-up that specialises in providing housing for (international) students and young professionals in the middle and upper segments. Our goal is to provide the best possible service to make our guests feel at home. Over the past years, our company has grown tremendously and in the next five years, University Housing will become one of the Netherlands’ leading players in this field.

The University Housing team consists of enthusiastic and hardworking people who like to share knowledge and develop their personal and professional skills. In this role you will be supporting the Guest Support Department to new heights!